Terms & Conditions

Satisfaction Guarantee
We have a 30-day Satisfaction Guarantee. If you experience ANYTHING underwhelming or contrary to our signature sound you have our FULL support to rectify the mutual concern. Within this timeframe, we require the ability to address and service your concern. This may involve re-tuning of digital signal processor or replacement part(s) if applicable. If your system is not performing as intended, we will authorize the return of the product (see Return Policy). Your satisfaction is our top priority!

Warranty information
All our components are built to the highest standards of reliability necessary to meet both our and car brand standards. Therefore your Orella Acoustics product has a 3 Year Warranty. Your continued enjoyment of system solution is of the utmost importance to us. Warranty applies to operational failure only. If your product is defective and still within its warranty period, we will repair or replace the item at no cost to you. In order to do so, we must first receive and test the item in question. We will also happily send you a replacement in advance at your cost, and issue a full refund when your defective item is received.

What Is Not Covered
Repair of a radio/stereo chassis, speaker and/or any associated electronics performed by a non-authorized audio service center is not warranted. Any unit that has been subjected to abuse, misuse, accident, or negligent repair or replacement in any way so as to have adversely affected, in Orella Acoustics’┬áreasonable opinion, the performance, reliability, or stability of the unit is not covered. Elimination of car static, motor noise, or other electrical interference is not warranted. Correction of problems resulting from antenna system, water damage, or correction of faulty installation is not warranted.

Return Policy
All returns require authorization; otherwise your return might be rejected and returned. If a component, part or kit in it’s entirety has to be returned, simply contact us for return authorization prior to shipping the item(s) out. Returns and refunds may take up to 30 business days to process. Please note the original shipping charges incurred at the time of purchase and return shipping are non-refundable. Free shipping coupons are not valid on any exchange. If a free shipping promotion is used on your original order and that order is returned for a refund or exchange, that promotion is then forfeited and the actual shipping costs will be deducted from the refund/store credit granted.

Limitation of Our Liability
Orella Acoustics will not be responsible or liable for labor, or incidental or consequential damage of any kind. In no event shall our liability exceed the cost of the goods. The purchaser of any part releases the manufacturer of the part and Orella Acoustics from all liabilities pertaining to the use of the part. The purchaser recognizes that any alteration or modification to any motor vehicle may increase the risk of injury or accident and may render the vehicle illegal for use on public roads and highways. Use at your own risk.

Sales Policies
Orella Acoustics sells and ships products to end-user and select Authorized Dealers only. You may not purchase for resale. Orella Acoustics reserves the right to refuse or cancel your order if Orella Acoustics suspects you are purchasing for resale.

Terms of Use
These Terms and Conditions of Use (the “Terms of Use”) apply to the Orella Acoustics web site located at www.orelaacoustics.com, and all associated sites linked to www.orellaacoustics.com by Orella Acoustics, its subsidiaries and affiliates. The Site is the property of Orella Acoustics and its licensors. BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

Orella Acoustics reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Use, Virtuosite Group, Inc. grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.

Trademark, Copyright and Intellectual property
If you have any questions concerning the usage or licensing of Orella Acoustics trademarks, copyrighted materials, or other intellectual properties contact the Rights and Permissions/Copyright department by email at [email protected]