Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

1. To improve our website:

We continually strive to improve our website offerings based on the information and feedback we receive from you

2. To improve customer service:

Your information helps us to more effectively respond to your customer service requests and support needs

3. To administer a contest, promotion, survey or other site feature

4. To send periodic emails:

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect others or our rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the ‘Edit Profile’ page.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Warranty information
All our components are built to the highest standards of reliability necessary to meet both our and vehicle brand standards. Therefore your Orella Acoustics system has a 3 Year Warranty. Your continued enjoyment of your Orella Acoustics system is of the utmost importance to us. Warranty applies to operational damage or failure. If your product is defective and still within its warranty period, we will repair or replace them item at no cost to you. In order to do so, we must first receive and test the item in question. We will also happily send you a replacement in advance at your cost, and issue a full refund when your defective item is received. 

What Is Not Covered
Repair of a radio/stereo chassis, speaker and/or any associated electronics performed by a non-authorized audio service center is not warranted. Any unit that has been subjected to abuse, misuse, accident, or negligent repair or replacement in any way so as to have adversely affected, in OEM Audio plus’ reasonable opinion, the performance, reliability, or stability of the unit is not covered. Elimination of car static, motor noise, or other electrical interference is not warranted. Correction of problems resulting from antenna system, water damage, or correction of faulty installation is not warranted.

Return Policy
All returns require authorization; otherwise your return might be rejected and returned. If you’d like to return something, simply contact us for return authorization. Returns and refunds may take up to 15 business days to process. Please note the original shipping charges incurred at the time of purchase are non-refundable. Free shipping coupons are not valid on any exchange. If you used a free shipping promotion on your original order and returned that order for a refund or exchange, that promotion is then forfeited and the actual shipping costs will be deducted from the refund/store credit granted.

Limitation of Our Liability
Orella Acoustics will not be responsible or liable for labor, or incidental or consequential damage of any kind. In no event shall our liability exceed the cost of the goods. The purchaser of any part releases the manufacturer of the part and Orella Acoustics from all liabilities pertaining to the use of the part. The purchaser recognizes that any alteration or modification to any motor vehicle may increase the risk of injury or accident and may render the vehicle illegal for use on public roads and highways. Use at your own risk.

Sales Policies
Orella Acoustics sells and ships products to end user and select Authorized Dealers only. You may not purchase for resale. Orella Acoustics reserves the right to refuse or cancel your order if Orella Acoustics suspects you are purchasing for resale.

Last updated 8/18/22