Our Return Policy
Orella Acoustics offers a 30-day refund/exchange policy on all uninstalled, unopened items that are returned in their original condition and original packaging. The return/exchange shipping cost is the customer’s responsibility, and ALL refunds are subject to a 20% restocking fee (deducted from the refund total).
Shipping Charges, Bank/Merchant Fees, and Custom Overlay Options are NON-REFUNDABLE. Any items purchased during a free shipping promotion will have the original freight amount deducted from the refund. It is the customer’s responsibility to ensure that all returned items are protected from damage. We recommend that you retain all packaging materials, including overpacking, should you decide to initiate a return. We document and inspect returns before any issuance of a refund.
At our sole discretion, we may refuse a refund, and items could be returned to the customer in the following instances:
– any items that show signs of installation
– any items that show signs of use or damage
– any items that are returned with damaged or incomplete packaging
It is our policy to not accept returns of open/used items. Except for any products listed as non-returnable, we will accept a return of the products for a refund of your products purchase price, less a 20% restocking fee and ALL shipping charges, provided such return is made within 30 days of delivery and provided such products are returned in their original condition.
All returns require authorization; otherwise, your return might be rejected and returned to you. If a component, part, or kit must be returned, contact us for return merchandise authorization (RMA) before shipping the item(s). Returns and refunds could take up to 30 business days to process.
Returns will be processed and inspected within 14 to 21 business days of receiving the item. Once your item is received, inspected, and processed, you will receive an email notification regarding your refund, exchange, or any issues related to your returned item.
Once the refund is issued, it can take 2 to 4 business days for the funds to show up in your account. PayPal can take up to 2 days to show your refund on your PayPal account. Orella Acoustics is not responsible for any delays caused by your financial institution.
To initiate a return or exchange, please contact us; one of our team members will assist with a return merchandise authorization (RMA). Please note that RMA requests may take two to three business days to be issued.