Processing Time

Most Orella Acoustics orders require up to 14 calendar days to process before shipment. Processing time includes component sourcing, system assembly, quality control, configuration, and order preparation. Processing time is separate from carrier transit time.

Orella will make reasonable efforts to ship within the stated processing window. If a material delay occurs, Orella will contact the customer with available options, which may include accepting the revised timeline or canceling the delayed order for a refund where required.

Shipping Charges and Carriers

Shipping is calculated and charged at checkout or quoted directly. Orella does not presently offer standard free shipping. Orders are shipped with tracking and applicable carrier protection. Carrier selection may vary based on destination, package size, value, service availability, and delivery requirements.

Delivery Estimates

Carrier estimates begin after the package is accepted by the carrier. Transit estimates are not guarantees unless an expressly guaranteed service is purchased and the carrier accepts responsibility for the delay. Weather, service disruptions, holidays, remote locations, and other events outside Orella’s control may affect delivery.

Tracking and Delivery

Tracking information will be sent when available. Customers are responsible for monitoring tracking and providing a secure delivery location. A signature may be required for higher-value shipments. A package shown as delivered should be checked around the delivery area and with household members, neighbors, building staff, or the carrier before a claim is opened.

Address Changes

Review the shipping address before placing an order. Contact Orella immediately if a change is needed. Address changes are not guaranteed after processing begins or a shipping label is created. The customer may be responsible for carrier correction, rerouting, reshipment, or return-to-sender charges caused by an incorrect address supplied at checkout.

Split Shipments

Orella may ship an order in more than one package when doing so improves delivery or avoids unnecessary delay. Additional shipping charges will not be added after purchase without customer approval.

Backorders and Component Availability

Orella’s normal sourcing model allows most required components to arrive within the standard processing period, so backorders are not treated as a routine condition. If a component delay is likely to push shipment beyond the stated window, Orella will contact the customer with the revised estimate and available options.

International Orders

International shipping is not a standard checkout option. Contact info@orellaacoustics.com for case-by-case availability and a quote. International customers are responsible for duties, taxes, brokerage, import requirements, local compliance, and other destination charges unless otherwise stated in writing. International warranties, returns, and shipping support may be limited by location and carrier availability.

Lost or Missing Packages

Report a package that appears lost or missing as soon as reasonably possible. Orella will assist with the carrier investigation as the shipper when required. The customer must cooperate with requested documentation, statements, or carrier procedures. Refund or replacement eligibility depends on the carrier investigation, coverage determination, delivery evidence, applicable law, and the specific circumstances.

Damage in Transit

Inspect packages promptly. Report visible damage, concealed damage, missing contents, or tampering to info@orellaacoustics.com and retain the box, label, packaging, and product. Photographs may be required. Do not discard packaging until Orella confirms that the claim is resolved.

Refused and Undeliverable Shipments

A refused, unclaimed, or undeliverable shipment may be returned to Orella. The customer may be responsible for original shipping, return shipping, carrier fees, and reshipment costs unless the refusal resulted from Orella’s error or a verified transit problem.